Shipping Policy

We ship worldwide from the UK. Each piece is handcrafted to order, and will be dispatched within 2-5 business days of receiving your order.

EU orders: Please note that due to Brexit all orders entering European countries are now subject to custom and duty charges which are payable by the customer. Please check our FAQ for more information on custom and duty taxes in your country.

The UK

Free standard shipping on all UK orders for a limited time only

 

The EU

Standard shipping £2.99. This includes: Netherlands, Denmark, Belgium, Germany, France, Norway, Sweden, Italy, Portugal, Romania, Bulgaria, Estonia, Latvia, Lithuania, Spain, Poland, Hungary, Finland, Austria, Croatia, Cyprus, Czech Republic, Greece, Slovakia, Slovenia, Malta, Luxembourg, Switzerland, Faroe Islands

Tracked and signed for: Orders over £30 will be shipped via tracked and signed for in case of loss or damages.

Please check during checkout for individual shipping costs.

THE REST OF THE WORLD

USA: £6.50         Australia: £5.80        China: £4.45             Korea: £9.00        Russia: £6.50               Singapore: £6.50

Japan: £4.45             Canada: £6.50          Malaysia: £6.50      India: £9.00          Vietnam: £11.00           New Zealand: £5.80 

Turkey: £8.50    Iceland: £6.50           Israel: £6.50            UAE: £16.00          Hong Kong: £5.80

 

If you wish to receive your order within a special time frame, please contact us, and we will happily arrange other shipping methods via a faster courier service at an extra cost.

Sheffield
RETURN POLICY

Due to the nature of our items being made to order, we do not accept returns. We may accept exchanges on some items (not earrings for hygiene reasons) but you will be responsible for shipping back to us, including all costs.

A refund will be given if items are faulty on arrival. You will be expected to return the item back to us and a refund will be given upon inspection. Faults DO NOT include: broken chain; chipped, cracked or broken pearl, shells or gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading.

PAYMENT METHOD

We accept Visa, MasterCard, American Express and Paypal.

If you would like to use a different payment method please contact us at selkiesheffield@googlemail.com